Exchange Policy
1. What's Eligible for Exchange
- Wrong product delivered
- Damaged or leaking bottle on arrival
- Defective spray/pump mechanism
- Products are significantly different from what was ordered
2. What's Not Eligible
- Opened, used, or sprayed products (for hygiene reasons, per standard fragrance industry practice)
- Change of scent preference after use
- Damage caused after delivery due to mishandling
3. Exchange Window Raise a request within 48 hours of delivery. Requests after this window cannot be processed, so please inspect your order on arrival.
4. How to Raise an Exchange
- Email hello.sixthseason.co.in with your order ID and issue description.
- Attach clear photos of the product and packaging (and an unboxing video, if available — these speeds up approval significantly).
- Our team reviews and responds within 24–48 hours.
- Once approved, we arrange a reverse pickup (where serviceable) or ask you to ship the item back — return shipping is on us for our error, damage, or defect cases.
5. Exchange Fulfilment
- Replacement is dispatched within 2–3 business days of us receiving/verifying the returned item.
- If the same product is unavailable, we'll offer an equivalent SKU or issue a refund/store credit instead.
6. Unboxing Video Recommendation We strongly recommend recording an unopened unboxing video for every order. It's the fastest way to get damage/wrong-item claims approved without back-and-forth.