Shipping Policy
1. Delivery Coverage We currently ship across India to all serviceable pin codes via our courier partners [Delhivery / Bluedart / Shiprocket — fill in actuals]. International shipping [is / is not currently] available — [if yes: to select countries, with charges calculated at checkout].
2. Order Processing Time Orders are processed and dispatched within 1–2 business days of order confirmation (excluding Sundays and public holidays). During sale periods or restocks, processing may take up to 3–4 business days — we'll notify you if there's a delay.
3. Delivery Timelines
- Metro cities: 2–4 business days after dispatch
- Non-metro/Tier 2–3 cities: 4–7 business days after dispatch
- Remote/rural pin codes: 7–10 business days after dispatch
These are estimates, not guarantees — delays from courier congestion, weather, or regional disruptions are outside our control, but we'll keep you updated via email/SMS/WhatsApp.
4. Shipping Charges
- Free shipping on orders above ₹999.00
- Flat shipping fee of ₹100.00 on orders below that threshold
- COD orders may carry an additional handling fee (if applicable)
5. Order Tracking Once dispatched, you'll receive a tracking link via email/SMS/WhatsApp. You can also track your order at [tracking page link] using your order ID.
6. Cash on Delivery (COD) COD is available for orders in serviceable pin codes. A verification call/OTP may be required for high-value COD orders to reduce RTO (Return to Origin) fraud.
7. Failed / Delayed Deliveries If a package is undeliverable after 2–3 courier attempts, it will be returned to us. We'll reach out to reschedule delivery or process a refund minus shipping costs, as applicable.
8. Damaged Shipments Please inspect your package on arrival. If the outer packaging is visibly tampered with or damaged, do not accept the delivery, or record an unboxing video immediately and contact us within 24 hours at hello.sixthseason.co.in — see our Exchange Policy for next steps.