Refund Policy

We want you to love your Sixth Season fragrance. If something goes wrong, here's exactly how refunds work.

1. Eligibility for Refunds Refunds are issued in the following cases:

• Order cancelled before dispatch
• Item lost in transit and confirmed by the courier
• Product received damage, defective, or incorrect (see Exchange Policy for the process)
• Order undeliverable after multiple courier attempts (minus shipping charges, where applicable)

2. Non-Refundable Situations Because perfume is a personal-use, hygiene-sensitive product, we cannot accept refunds for:

• Change of mind after the seal/shrink-wrap has been opened or broken
• Dislike of the scent once used/tested (we strongly encourage checking our fragrance notes and descriptions carefully, or starting with our Discovery Kit, before committing to a full bottle)
• Products damaged due to misuse after delivery

3. Refund Process

• Approved refunds are processed within [5–7] business days of approval.
• Amount is credited to the original payment method (UPI/card/net banking) within [7–10] business days, depending on your bank, in line with RBI timelines.
• For COD orders, refunds are issued via bank transfer/UPI — we'll collect your details after approval.
• You'll receive an email confirmation once your refund is initiated.

4. Store Credit Option For eligible returns, you may choose store credit (issued instantly, valid for 12 months) instead of a bank refund — often faster and comes with a small bonus value, at our discretion.

5. How to Request a Refund Email hello.sixthseason.co.in with your order ID, reason, and (for damage/defect claims) photos or an unboxing video within 48 hours of delivery.