Shipping policy

At Sixth Season, we aim to get your fragrance order delivered to you safely and as quickly as possible.

1. Order Processing

Orders are generally processed within [1–2 business days] after successful order confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

2. Delivery Time

Estimated delivery time:

[3–7 business days]

Delivery times may vary depending on the destination, courier availability and other circumstances.

Remote locations may require additional delivery time.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

We may also offer free shipping during selected promotional periods or for qualifying orders.

4. Order Tracking

Once your order has been shipped, we may provide tracking information through email, SMS, WhatsApp or another available communication method.

You can use the tracking information to monitor your shipment.

5. Delayed Orders

Although we work with our logistics partners to deliver orders within the estimated timeframe, delays may occasionally occur due to:

  • Courier delays
  • Weather conditions
  • Public holidays
  • High order volumes
  • Incorrect/incomplete addresses
  • Remote delivery locations
  • Other circumstances beyond our control

If your order is significantly delayed, please contact us.

6. Incorrect Shipping Address

Customers are responsible for providing an accurate delivery address and contact information.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply for reshipment.

7. Damaged Package

If your package appears damaged when delivered, please take photographs/videos of the package and contact us as soon as possible.

8. Contact Us

For shipping-related questions:

Email: [your email address]
Phone/WhatsApp: [your phone number]